About us
We're a small group of people who came at the same problem from different directions — hospitality, operations, customer support, and building software for teams that live on the front line. Different industries, different job titles, one identical blind spot. That's how Quipira started.
The gap we all found
In every one of those domains, the most valuable thing that happens all day is a conversation — a guest at a desk, a caller with a problem, a customer deciding whether to come back. And in every one of those domains, that conversation vanishes the moment it ends.
Everything downstream of it gets measured obsessively: revenue, occupancy, handle time, survey scores. The conversation itself — the part that actually decided the outcome — gets a manager's memory, a spot check, or nothing at all.
So teams end up coaching on impressions. Someone is “great with guests” or “needs to work on their tone,” and nobody can point to the moment that proves it. The good habits never get named, and the expensive ones never get caught.
Why we could finally do something about it
For a long time the honest answer was that listening didn't scale. Reviewing conversations properly meant a person sitting with a recording, and no team has that time for more than a handful a week.
That constraint quietly disappeared. Speech and language models got good enough to hear a real conversation — with accents, interruptions, and background noise — and reason about what happened in it. The bottleneck stopped being capability and started being care: what you choose to look for, and how honestly you report it.
So that's what we built
Quipira listens to the conversations your team is already having, and turns each one into something you can actually act on: what was handled well, what was missed, and the exact moment each conclusion came from.
It isn't surveillance and it isn't a scorecard. It's the review a great manager would give if they had the time to sit in on every single conversation — delivered the same way every time, to everyone, without favourites and without guesswork.
What we hold ourselves to
- Evidence, not vibes
- Every judgment points back to the moment in the conversation that produced it. If we can't show you the evidence, we don't make the claim.
- Coaching, not scoring
- People aren't a number. Results come back as what went well, what to work on, and what genuinely needs attention — never a pass/fail verdict.
- Quiet by default
- The work is the conversation, not the software. Quipira stays out of the way and shows up afterwards, with something worth reading.
- Your data stays yours
- Isolated per property, stored where you need it, deleted when you ask. We treat it as a boundary, not a preference.
Who we are
A small, deliberately quiet team of operators, engineers, and designers. We've worked the desks and the queues we're building for, and we'd rather the product spoke for us than a page of headshots did.
We're early, we build in short cycles, and we take feedback from the people using Quipira seriously enough to change our plans over it.
Talk to us
If any of this sounds like your operation — or if you'd tell us we've got it wrong — we'd like to hear it. Email us and a person will reply.