Quipira
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Conversation Intelligence

  1. Capture
  2. Analyze
  3. Report
  4. Action

Quipira is a conversation intelligence copilot for hotel front desks, general managers, and owners — delivering higher quality guest experiences and driving more revenue from frontline hospitality workers.

See how it works

Built for the people who run the floor

Front Desk Agent

Training and maintaining quality across front desk staff is a manual, human-bottleneck process. Quipira provides real-time analysis and guidance so agents can improve continuously — without waiting for a quarterly review.

Real-timeguidance, mid-conversation

General Manager

GMs lose valuable time and money training front desk staff and ensuring standards are followed — from upsells to service protocols. Quipira gives GMs a report on which agents are performing and underperforming, measured against their own rubric.

Front desk · AMMeets expectations
Front desk · PMCoaching opportunity

Hotel Owner / Asset Manager

Owners and board members need granular visibility into how staff are delivering guest experiences and driving revenue. Quipira translates frontline conversations into bottom-line insights.

How Quipira works

  1. Live capture

    Recording
    02:14

    Guest

    We’re celebrating an anniversary — anything special you’d recommend?

    Front desk agent

    Congratulations! I can arrange a suite upgrade and a late checkout for you.

    Captured automatically — no manual logging.

    01

    Capture

    Every conversation between a front desk agent and a guest is captured automatically — no manual logging, no missed moments.

  2. Evaluation rubric

    guest personalizationupsell handlingobjection handlingspecial request handlingtoneempathy
    Upsell handlingweight
    Empathyweight
    MeetsCoachingRed flag
    02

    Define the Rubric

    The hotel's general manager creates and refines an evaluation rubric tailored to their standards.

    guest personalizationupsell handlingobjection handlingspecial request handlingtoneempathy

  3. Scored against the rubric

    Guest

    We’re celebrating an anniversary — anything special you’d recommend?

    Front desk agent

    Congratulations! I can arrange a suite upgrade and a late checkout for you.

    Upsell · MeetsPersonalization · Meets

    Upsell handling

    86

    Empathy

    71

    Consistent, at scale, without bias.

    03

    Quipira Analyzes

    Quipira analyzes each conversation against the rubric and generates scores on how each agent performed — consistently, at scale, without bias.

  4. Manager report

    83%

    team meets-rate

    +12%

    upsell capture

    Agent · AM shiftMeets expectations
    Agent · PM shiftCoaching opportunity
    Agent · Night shiftMeets expectations
    04

    Intelligence Reaches the Manager

    GMs receive actionable reports. Scores feed into performance reviews, bonuses, and coaching. Over time, this creates a continuous training and feedback loop that drives better upsells and more personalized guest experiences.

Compounding insights

Guest profile

  • Preferences

    High floor, quiet room

  • Special requests

    Anniversary — late checkout

  • Communication style

    Warm, brief, direct

  • Past interactions

    3 prior stays

Every conversation becomes valuable guest data — usable in your CRM and on their next stay.

Staff profile

  • Personalization88
  • Upsell handling74
  • Empathy91
  • Tone82

Every interaction builds a clearer picture of how your team is performing — and where to invest in coaching.

What a hotel can expect

  • Higher upsell capture
  • Consistent service standards
  • Faster onboarding
  • Richer guest data
+0%

average upsell capture

0×

faster onboarding

Figures shown are illustrative target ranges, not measured results.